Frequently Asked Questions

 

SHIPPING

Where do you ship to ?

Bamboo Straws: We ship worldwide.

Plant Fiber Straws: We ship worldwide.`

Bio Straws: We ship worldwide.

What is the import tax ?

Bamboo Straws: US 3,5%, EU 0% and for other countries, please contact our team and they will let you know.

Plant Fiber Straws: US 3,5%, EU 0% and for other countries, please contact our team and they will let you know.

Bio Straws: US 3,5%, EU 0% and for other countries, please contact our team and they will let you know.

What is their HS code ?

Bamboo Straws: 4419.19.00.00/6

Plant Fiber Straws: Currently the HS code is 39173200302, however, each country may impose a different HS code/category.

Bio Straws: 4419.19.00.00/6

Delivery time ? 

Bamboo Straws: Please allow 6 weeks for production. Delivery time depends on your location and the shipping method used. 

Plant Fiber Straws: Please allow 6 weeks for production. Delivery time depends on your location and the shipping method used. 

Bio Straws: Please allow 6 weeks for production. Delivery time depends on your location and the shipping method used. 

How do I order ? 

Bamboo Straws: Just get in touch with us through support@bamboovision.com.

Plant Fiber Straws: Just get in touch with us through support@bamboovision.com.

Bio Straws: Just get in touch with us through support@bamboovision.com.

What is the payment term ? 

Bamboo Straws: 50% with order and the balance prior to shipping. If you need customised straws, these must be paid 100% upfront.

Plant Fiber Straws: 50% with order and the balance prior to shipping. If you need customised straws, these must be paid 100% upfront.

Bio Straws: 50% with order and the balance prior to shipping. If you need customised straws, these must be paid 100% upfront.

What is the minimum order quantity ?

Bamboo Straws: None

Plant Fiber Straws: 100.000 pieces (each size, cut)

 

Bio Straws: 300.000 pieces (each size, cut)

What is the maximum quantity ? 

Bamboo Straws: We can scale production to meet any size order. The lead-time may vary depending on the size of the order and our current order book.

Plant Fiber Straws: We can scale production to meet any size order. The lead-time may vary depending on the size of the order and our current order book.

Bio Straws: We can scale production to meet any size order. The lead-time may vary depending on the size of the order and our current order book.

CUSTOMISATION

How many colours are available ? 

Bamboo Straws: Standard and Premium

Plant Fiber Straws: The standard colours are available in dark brown, sandy yellow, pink. We are able to produce other colours as well, depending on your order. We can produce them in a variety of colours, but please note that due to the plant material we cannot duplicate bright colouring like plastic.

Bio Straws: Only available in Grey.

Can I have my own packaging ? 

Bamboo Straws: Yes, you can have your own packaging and custom sizes.

Plant Fiber Straws: Yes, you can have your own packaging and custom sizes.

Bio Straws: Yes, you can have your own packaging and custom sizes.

Can they be branded ? 

Bamboo Straws: Yes, we are able to use the latest laser engraving technology for branding.

Plant Fiber Straws: Yes, the paper wrapped version can be printed with your brand logo or message.

Bio Straws: Yes, the paper wrapped version can be printed with your brand logo or message.

Can they be wrapped ?

Bamboo Straws: Yes.

Plant Fiber Straws: Yes.

Bio Straws: Yes.

Wholesale packaging ?

Bamboo Straws: Yes, you can have your own packaging and custom sizes.

Plant Fiber Straws: Yes, you can have your own packaging and custom sizes.

Bio Straws: Yes, you can have your own packaging and custom sizes.

Are there custom sizes? 

Bamboo Straws: Yes, we are able to do customise sizes for you. Please contact our service department.

Plant Fiber Straws: Yes, we are able to do customise sizes for you. Please contact our service department.

Bio Straws: Yes, we are able to do customise sizes for you. Please contact our service department.

What standard sizes and cuts are available ? 

Bamboo Straws: 

Mr. Tumbler

Length: 15cm

Diameter: 0,5 - 0,8cm

Cut: Straight

 

Mr. Longdrink

Length: 18cm

Diameter: 0,6 - 1,0cm

Cut: Straight

 

Mr. Big

Length: 20cm

Diameter: 0,7 - 1,1cm

Cut: Straight

Plant Fiber Straws: 

Mr. Fiber Regular

Length: 21cm

Diameter: 0,6cm

Cut: Straight

 

Ms. Fiber Smoothie

Length: 21cm

Diameter: 0,8cm

Cut: Straight

 

Ms. Fiber Bubble 

Length: 21cm

Diameter: 1,2cm

Cut: Angles cut

Bio Straws: 

Ms. Bio Little

Length: 13cm

Diameter: 0,6cm

Cut: Straight

 

Mr. Bio Regular

Length: 21cm/23cm/26cm

Diameter: 0,6cm

Cut: Straight

Ms. Bio Smoothie

Length: 21cm/23cm/26cm

Diameter: 0,8cm

Cut: Straight

 

Ms. Bio Bubble 

Length: 21cm/23cm/26cm

Diameter: 1,2cm

Cut: Angles cut

 

SPECIFICATION

Do they have a taste or smell ? 

Bamboo Straws: They have a tiny taste of natural bamboo but won't affect the taste of your drinks.

Plant Fiber Straws: They don't have a taste or smell and won’t affect the drink

Bio Straws: They are made of bamboo and you are able to smell of bit of it but they don't have any taste. It won't affect the taste of your drinks.

What are they made of ?

Bamboo Straws: Natural bamboo trench cut into pieces.

Plant Fiber Straws: The straws are made from a proprietary blend of plant fiber materials.

Bio Straws: The main material is made of bamboo powder and lower percentage of natural binding plant material.

What is the maximum length ? 

Bamboo Straws: The straws are available in 3 standard length 15cm, 18cm and 20cm. However, we can make custom length straws. Please contact our service department for more details.

Plant Fiber Straws: The straws are available in standard length of 21cm. However, we can make custom length straws. Please contact our service department for more details.

Bio Straws: The straws are available in standard length of 13cm and 21cm. However, we can make custom length straws. Please contact our service department for more details.

What is the maximum diameter ? 

Bamboo Straws: They are natural straws and come in different diameters. However, we can sort the diameter for you. Please contact our service department for more details.

Plant Fiber Straws: The straws are available in 3 standard diameter 0.6cm, 0.8cm and 1.2cm. However, we can make custom diameter straws. Please contact our service department for more details.

Bio Straws: The straws are available in 3 standard diameter 0.6cm, 0.8cm and 1.2cm. However, we can make custom diameter straws. Please contact our service department for more details.

Do they change the taste of the drinks ? 

Bamboo Straws: No.

Plant Fiber Straws: No.

Bio Straws: No.

Are different cuts available ? 

Bamboo Straws: No, only straight cut.

Plant Fiber Straws: Straight cut and angle cut with additional costs.

Bio Straws: The straws are available in either straight cut or angle cut.

How are they made ?

Bamboo Straws: They are dried in the sun for 15 days.

Plant Fiber Straws: The straws are made in our hi-tech production facility.

Bio Straws: The straws are made in our hi-tech production facility.

Do they have proper certification ?

Bamboo Straws: The straws have certificates suitable for most countries (EU food standard, FDA etc). Should you need a particular certification, please contact our service department.

Plant Fiber Straws: The straws have certificates suitable for most countries (EU food standard, FDA etc). Should you need a particular certification, please contact our service department.

Bio Straws: The straws have certificates suitable for most countries (EU food standard, FDA etc). Should you need a particular certification, please contact our service department.

How do they feel touching them ? 

Bamboo Straws: Like bamboo.

Plant Fiber Straws: Very similar to plastic.

Bio Straws: Very similar to plastic with a bit sandy structure.

What is the feeling of using them ? 

Bamboo Straws: Like bamboo.

Plant Fiber Straws: Very similar to plastic.

Bio Straws: Very similar to plastic.

What is the weight ? 

Bamboo Straws: Less than 6g. Please contact our service department for packaging details etc.

Plant Fiber Straws: Less than 4g. The straws are similar in weight to plastic straws. Please contact our service department for packaging details etc.

Bio Straws: Less than 4g. The straws are similar in weight to plastic straws. Please contact our service department for packaging details etc.

 

ENVIRONMENT

/ BENEFIT

What makes them different to other straws ?

Bamboo Straws: They are made of 100% natural bamboo.

Plant Fiber Straws: They look like plastic, feel like plastic, perform like plastic… but they are not plastic. They are 100% biodegradable, compostable and from a sustainable source.

Bio Straws: They are 100% biodegradable, compostable and from a sustainable source. They are available in grey with sandy surface.

How are they better than plastic ? 

Bamboo Straws: They are biodegradable and compostable.

Plant Fiber Straws: They are biodegradable and compostable.

Bio Straws: They are biodegradable and compostable.

Why should I change ?

What is the benefit of it ? 

Bamboo Straws: Not only because the future on earth depends on it, but also because the governments around the world are banning single-use plastic. As a company the time to make the change is now.

Plant Fiber Straws: Not only because the future on earth depends on it, but also because the governments around the world are banning single-use plastic. As a company the time to make the change is now.

Bio Straws: Not only because the future on earth depends on it, but also because the governments around the world are banning single-use plastic. As a company the time to make the change is now.

Bamboo Straws: With this product you are supporting directly farmers and people in the rural areas.

Plant Fiber Straws: The straws are plastic free, biodegradable, compostable and with the scalability of our hi-tech production the cost is close to the price of plastic. 

Bio Straws: The straws are plastic free, biodegradable, compostable and with the scalability of our hi-tech production, it is the most environmentally friendly way to produce a straw.

Are they good for health ?

Bamboo Straws: They are not affecting your health in any form.

Plant Fiber Straws: They are not affecting your health in any form.

Bio Straws: They are not affecting your health in any form.

Where are they made ?

Bamboo Straws: In Vietnam.

Plant Fiber Straws: The straws are produced by our manufacturing partner in hi-tech facilities south east Asia.

Bio Straws: The straws are produced by our manufacturing partner in hi-tech facilities south east Asia.

 

USAGE

What type of drinks are they suitable for ? 

Temperature resistance ?

Bamboo Straws: The straws are produced in 3 standard sizes, straight cut, and a range of lengths to fit any type of drinks.

Plant Fiber Straws: The straws are produced in 3 standard sizes, angle or straight cut, and a range of lengths to fit any type of drinks.

Bio Straws: The straws are produced in 4 standard sizes, angle or straight cut, and a range of lengths to fit any type of drinks.

Bamboo Straws: The straws have a temperature resistance.

Plant Fiber Straws: The straws have a temperature range of -20 to 80 degrees

Bio Straws: The straws have a temperature range of -20 to 80 degrees

How long can they stay in the liquid ? 

Bamboo Straws: The straws will retain their shape for >20years in liquid

Plant Fiber Straws: The straws will retain their shape for >18hrs in liquid

Bio Straws: The straws will retain their shape for >24hrs in liquid

What is the shelf life ?

Bamboo Straws: Minimum 12 months.

Plant Fiber Straws: Minimum 24 months.

Bio Straws: Minimum 24 months.

Are they suitable for food regulation ? 

Bamboo Straws: The straws meet food regulation requirements worldwide including EU food standard and US FDA.

Plant Fiber Straws: The straws meet food regulation requirements worldwide including EU food standard, US FDA and more.

Bio Straws: The straws meet food regulation requirements worldwide including EU food standard, US FDA and more.

Are people already using them ? 

Bamboo Straws: Yes, the are produced in millions already.

Plant Fiber Straws: Yes, the are produced in millions already.

Bio Straws: Yes, the are produced in millions already.

Are they reusable ?

Bamboo Straws: Yes.

Plant Fiber Straws: They are designed for single-use (commercially), but for personal use they can be carefully cleaned and reused.

Bio Straws: They are designed for single-use (commercially), but for personal use they can be carefully cleaned and reused.

Are they safe for children ? 

Bamboo Straws: The straws are made of bamboo, depending on how they are used. However, as with any product, care is always advisable.

Plant Fiber Straws: The straws are designed to perform like a normal straw and are suitable for children. However, as with any product, care is always advisable.

Bio Straws: The straws are designed to perform like a normal straw and are suitable for children. However, as with any product, care is always advisable.

 

DEGRADATION

How long do they need to degrade ? 

Bamboo Straws: They are designed to biodegrade within 12-36 months depending on the environment.

Plant Fiber Straws: They are designed to biodegrade within 6-12 months depending on the environment.

Bio Straws: They are designed to biodegrade within 6-12 months depending on the environment.

What is the process for degrading ? 

Bamboo Straws: Disposed along with other food waste.

Plant Fiber Straws: Disposed along with other food waste.

Bio Straws: Disposed along with other food waste.

Are they degrading in normal household composting ? 

Bamboo Straws: Yes, it will take up to 36 months.

Plant Fiber Straws: Yes, it will take up to 12 months max.

Bio Straws: Yes, it will take up to 12 months max.

How long it takes to decompose ? 

Bamboo Straws: Depending on circumstances but the deposing time is similar to that of wood. Less than 1-3 years.

Plant Fiber Straws: Depending on the environment. Within 6-12 months.

Bio Straws: Depending on the environment. Within 6-12 months.

Are they getting moldy ? 

Bamboo Straws: Correctly stored below 24 degrees and in the original packaging the straws have a shelf-life of 12 months without any mold forming.

Plant Fiber Straws: Correctly stored and in the original packaging the straws have a shelf-life of 24 months without any mold forming.

Bio Straws: Correctly stored and in the original packaging the straws have a shelf-life of 24 months without any mold forming.

 

PAYMENT

What is the production time ? 

Bamboo Straws: Lead time from order is 6-8 weeks depending on the order quantity.

Plant Fiber Straws: Lead time from order is 6-8 weeks depending on the order quantity.

Bio Straws: Lead time from order is 6-8 weeks depending on the order quantity.

What is their price ? 

Bamboo Straws: The prices are depending on a lot of facts, the volume of your order, the destination of the shipment and import tax of your country. To answer that question, please get in touch with our team and we will be happy to give your guidance.

Plant Fiber Straws: The prices are depending on a lot of facts, the volume of your order, the destination of the shipment and import tax of your country. To answer that question, please get in touch with our team and we will be happy to give your guidance.

Bio Straws: The prices are depending on a lot of facts, the volume of your order, the destination of the shipment and import tax of your country. To answer that question, please get in touch with our team and we will be happy to give your guidance.

Why are they more expensive ? 

Bamboo Straws: They are handmade.

Plant Fiber Straws: We just started to bring our straws on the market, the quantity we are producing are lower than billions of plastic straws. Once we are able to increase our production line, the price will be able to compete with that of plastic.

Bio Straws: We just started to bring our straws on the market, the quantity we are producing are lower than billions of plastic straws. Once we are able to increase our production line, the price will be able to compete with that of plastic.

What is the price of wrapping ? 

Bamboo Straws: This depends on whether the wrapping is plain or printed. Please consult our sales team for a quote.

Plant Fiber Straws: This depends on whether the wrapping is plain or printed. Please consult our sales team for a quote.

Bio Straws: This depends on whether the wrapping is plain or printed. Please consult our sales team for a quote.

 

ContacT

Us

HANOI

D5 house 11 Ciputra | Tay Ho
| Hanoi | Vietnam
+84 (0) 934901941